Help center
How can we help?
Guides, answers, and a direct line to our team. Most questions are answered below — if not, just write to us.
Get started
Create your first loyalty card and share it in minutes.
Create a cardApple & Google Wallet
How customers add and use your card in their phone wallet.
Read the guideBilling & plans
Subscriptions, invoices and upgrading your plan.
See billingContact us
Still stuck? Send our team a message.
Get in touchBrowse by topic
Getting started
How do I create my first loyalty card?
Sign up for a free account, choose a program type (stamps, points, cashback and more), add your logo and colors, and you’re done. You instantly get a QR code and an NFC-ready link to share with customers.
What kinds of loyalty programs can I run?
Stamp cards, points, cashback, discounts, memberships, coupons, multipasses and gift cards — all from the same dashboard. You can run several at once depending on your plan.
How do customers join my loyalty program?
Customers scan your QR code or tap your NFC card, then add their pass to Apple Wallet or Google Wallet. You can download your QR code any time from the Quick Download QR Code screen.
Is there a free trial?
Yes — you can start with a 14-day free trial and set up your first card without entering a payment method.
Apple Wallet & Google Wallet
How do customers add a Kult card to Google Wallet or Apple Wallet?
They scan your Kult QR code (or tap your NFC card) with their phone, open the link, and tap “Add to Google Wallet” or “Add to Apple Wallet”. The pass is saved to their wallet instantly — no Kult app and no account required.
Are these official Google Wallet and Apple Wallet passes?
Yes. Kult Cards issues native passes through the official Google Wallet and Apple Wallet APIs. The card sits in the customer’s wallet alongside their boarding passes and payment cards, and it works offline.
Does the card update automatically when a stamp or point is added?
Yes. Each time your staff scan a customer’s card, the new balance appears on the pass in their wallet within seconds — they never re-download anything.
Can customers get lock-screen notifications?
Yes. Wallet passes can show a message on the lock screen — for example when a reward is ready or when the customer is near your shop — so you can reach them without a separate app.
Do customers need to install an app?
No. Everything runs through Apple Wallet and Google Wallet, which are already built into the phone. Your customers never download a Kult app.
What happens if a customer changes phones?
The card is tied to their wallet account. On a new phone they simply re-add the pass from the same link or QR code, and their balance is exactly where they left it.
For your customers
How do customers collect stamps or points?
At checkout, your staff scan the customer’s wallet pass from the Scanner screen. The stamp or points balance updates on their card straight away.
What happens when a reward is earned?
The card shows the reward is ready. The customer shows their pass, staff scan it to redeem, and the balance resets for the next reward.
Can the same customer use the card at more than one location?
Yes. If your business has several locations, the customer’s card and balance work across all of them.
Running your program
How do staff scan and award stamps or points?
Staff sign in and use the Scanner screen to scan a customer’s pass. Manage who has access from the Staff screen.
How do I add another location?
Open the Locations screen and use the next available slot. The number of locations you can add depends on your plan — upgrade from Billing to unlock more.
Where do I see how my program is performing?
Your Dashboard shows scans, new customers, reward redemptions and more, with a deeper breakdown per program in Analytics.
Billing & plans
Can I change my plan later?
Yes — go to Billing to upgrade or downgrade at any time. Your locations, programs and customers stay intact.
How do invoices work?
Each time a payment is made we email you an invoice with a PDF attached. You can also find your invoices on the Billing screen.
Which payment methods are supported?
Subscriptions are billed securely through our payment processor. If you have a specific billing question, contact us and we’ll help.
Privacy & data
How is customer data handled?
Customer data belongs to your business and is only used to run your loyalty programs. Reach out if you need an export or deletion.
Can I export or delete customer data?
Yes. Send us a request from the contact form below and we’ll help you export or permanently delete data.
Where can I read your Privacy Policy?
Our full Privacy Policy and Terms of Service are linked at the bottom of every page, including this one.
Still need help?
Get in touch
Send us a message and we’ll get back to you by email.
Prefer email?info@kult.cards